FAQ
1. What sizes do you offer?
At AWEARNESS, we specialize in plus-size clothing and offer a wide range of sizes, from XL to 5XL. Our goal is to provide stylish, well-fitting options for women of all body types. If you need a specific size outside of our standard range, we also offer custom tailoring services to ensure the perfect fit.
2. Do you offer custom-made clothing?
Yes! We understand that every woman’s body is unique, and we offer custom-made clothing options to ensure you get the perfect fit. You can provide us with your measurements, and we will tailor your chosen pieces accordingly. Contact us for more details on how to order custom-made clothing.
3. How can I place an order?
You can place an order directly through our website. Simply browse our collections, select your size or provide custom measurements, and proceed to checkout. If you have any issues or need assistance, feel free to contact our customer service team.
4. Do you ship internationally?
Currently, we offer shipping within Macau, Hong Kong, and select international locations. Shipping costs and times vary depending on your location. Please check our shipping information page for more details or contact customer support for specific inquiries.
5. What are the shipping costs?
Shipping costs are calculated based on your location and the weight of your order. During the checkout process, you will be able to see the shipping cost before completing your purchase. We also offer free shipping for orders over a certain amount within Macau and Hong Kong.
6. How long does it take to receive my order?
For standard orders, delivery within Macau and Hong Kong typically takes 3-5 business days. For custom-made clothing, please allow 7-10 business days for production, plus shipping time. International shipping times vary depending on the destination. You will receive a tracking number once your order has been shipped.
7. Can I return or exchange items?
Yes, we offer a return and exchange policy for eligible items. If you are not completely satisfied with your purchase, you may return or exchange it within 14 days of receiving your order, provided the items are unworn, unwashed, and in their original condition. Custom-made items are non-refundable unless there is a defect. Please refer to our returns policy page for more information.
8. How do I care for my AWEARNESS clothing?
Each garment comes with specific care instructions, which can also be found on our website under the product details. In general, we recommend gentle machine washing in cold water or hand washing for delicate fabrics. Avoid using harsh detergents, and line dry or tumble dry on low heat to maintain the quality of your clothing.
9. Do you offer any special promotions?
Yes, we regularly offer special discounts and promotions, especially during Macanese festivals such as Chinese New Year or the Macau Grand Prix. Be sure to sign up for our newsletter to stay updated on exclusive offers and limited-edition collections.
10. Can I collaborate with AWEARNESS as an influencer or model?
We are always looking for talented influencers and models to collaborate with! If you're interested in representing our brand and showcasing our clothing, please reach out to our marketing team via the contact form on our website, and we’ll get back to you with more details.
11. How do I contact customer service?
You can reach our customer service team by filling out the contact form on our "Contact Us" page or by sending an email to support@awearness.com. We aim to respond to all inquiries within 24 hours.
If you have any other questions or need further assistance, don’t hesitate to contact us! We are here to help ensure your experience with AWEARNESS is as seamless as possible.